Service Desk
Enhance your business value with efficient and effective support responses.The rate of responsive resolutions can be the difference between an organization's success and failure. As the single point of contact between the service provider and the user/customer, it is critical that the Service Desk is proactive in defining support processes (including definition of roles and responsibilities) and adopting a consolidated approach to customer and user support to enhance an organization's success rate.
Restore service with minimal business impactAn effective and efficient Service Desk is able to restore operational service with minimal business impact on the user/customer and is compliant with established Service Level Agreement
CMDB Service Desk Solution
Seamless Technologies provides an easy to manage, easy to extend and feature rich service desk solution.
As a leader in the deployment of CMDB Service Desk Solutions, Seamless delivers streamlined IT processes and manages the IT service lifecycle through a centralized configuration management database foundation. By using CMDBs for change, incident, problem, and asset management automation we can:
As a leader in the deployment of CMDB Service Desk Solutions, Seamless delivers streamlined IT processes and manages the IT service lifecycle through a centralized configuration management database foundation. By using CMDBs for change, incident, problem, and asset management automation we can:
- increase service reliability
- reduce process steps for CMDB maintenance
- significantly decrease support costs
- fast-track ITIL initiatives
Proactive Service Desk
Proactive service desks and operational environments are delivered using Seamless own developed best practices.
Seamless can design an enterprise service architecture to meet your needs including event management upgrades, competitive replacement and modernization. Seamless provides closed loop change and configuration from Tripwire, HP/Opsware, BMC Remedy and Cisco RME. Service Desk Products
Seamless can design an enterprise service architecture to meet your needs including event management upgrades, competitive replacement and modernization. Seamless provides closed loop change and configuration from Tripwire, HP/Opsware, BMC Remedy and Cisco RME. Service Desk Products
IT as a Service: Adopting Best Practices for your Business
Our value to customers comes from our ability to create efficiency and effectiveness in IT operations by integrating the the areas of Service Desk using ITIL as a benchmark for our best practices.
We align ITIL with Seamless' best practices of data center automation for monitoring, configuration, asset and change management processes combined with one-touch compliance reporting via policy management. This solution increases availability of IT services and is coordinated across a Service Desk CMDB, service catalog, and self-service portal for process control based change authorization and automation to leverage existing or new tools.Seamless Services for Service Desk:
ITIL to Technology Alignment Roadmap
- Service Request & Incident Management
- Change & Configuration Management
- Asset Management
- Service Level Management
Application Architecture & Design
- CMDB design & deployment
- Knowledge Management
- Automated alerts & events
Upgrade & Migration Services
- Remedy v5, v6 to ITSM v7
- PEM to BEM Event Management
Enterprise Integration Services
- Closed-loop process integration to infrastructure monitoring and automation for more precise and faster response