What We Offer
Seamless Technologies' Professional Services group offers a wide variety of services for customers.
- BMC Remedy ITSM suite implementations
- Integrations to BMC Remedy ARS or ITSM suite
- BMC Atrium CMDB strategy and implementations
- ITIL consulting
Seamless Service Support Connector Overview
We continue to invest in the strategy of building connectors which enable end-to-end process flows and save a tremendous amount of consulting time for our products. This results in a faster time to value. Our connectors allow the service desk user to see the configuration of the end users desktop or Windows server with just a single click. This dynamic synchronization in near real-time characterizes one of many capabilities of our service support connectors.
- Configurable ticket generation for every subscribed alert
- Overall event management simplified by capturing real-time events in Remedy
- Customizable field mappings
- Reliable carrier-grade integrations
- Proactive incident management
HP Server Automation (SA) to BMC Remedy Service Desk / Change Management
Provides a Link Between the Activities in HP Server Automation and the Remedy Service Desk
The integration of HP command and control software to the BMC Software Remedy Service Desk allows unprecedented visibility of changes in IT infrastructure. Seamless' Remedy Change and Configuration Management (CCM) for HP Server Automation provides a link between the service desk ITIL process activities and the change and remediation functions performed using the HP SA software.
The integration of HP command and control software to the BMC Software Remedy Service Desk allows unprecedented visibility of changes in IT infrastructure. Seamless' Remedy Change and Configuration Management (CCM) for HP Server Automation provides a link between the service desk ITIL process activities and the change and remediation functions performed using the HP SA software.
Key Functionality
- HP SA audit failures are translated into actionable interpretable Service Desk change tickets, which are approved by the CAB
- Access a single console for consolidated change request viewing with NO additional HW, SW, or training
- View HP SA policy audit expectations through Service Desk tickets via bi-directional data flow
Benefits
- Connects directly to the customer's existing Service Desk
- Decreased downtime
- ITIL compliant
- Secure, highly available and high speed
- Enables faster audits
HP SA to BMC Service Desk Datasheet
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