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MS System Center Configuration Manager Integration/SMS to BMC®
Remedy v7 Atrium CMDB Or BMC Service Impact Manager
Microsoft
SCCM 2007 to Remedy ITSM v7 Atrium CMDB
Microsoft
SMS 2003/5 to Remedy ITSM v7 Atrium CMDB
If you would
like further information, please contact us at: +1 973 326-8900
x2012 or
NEW TOOLS FOR MANAGING SERVICES IN AN ITIL WORLD/
SEAMLESS' ITIL MIDDLEWARE SOLUTIONS
The Seamless
Integration of Microsoft System Center Configuration Manager®
(SCCM 2007) and SMS to BMC® Remedy ITSM v7 Atrium CMDB integration
bridge provides an automated process for defining, extending, mapping,
loading, reconciling, and updateing the production atrium CMDB,
thus enabling the use of end-to-end, ITIL Asset, Incident and Change
Management processes in the Service Desk with the MS SCCM Microsoft
tools.
This product is a high
speed, guaranteed delivery, highly reliable data bus which populates
the BMC Remedy Atrium CMDB with SCCM data. It does not rely on the
services from BMC's EIE/AIE. Though not required, Seamless offers
a short consulting engagement to plan, install, test and integrate
the product. An additional consulting package provides the analysis
and technology changes to integrate the customer's SCCM and ITIL
Service Desk Incident, BCP, Asset, Incident/Problem, and Change
processes, and via the Atrium CMDB.
The
SCCM/SMS to CMDB connector provides the following value:
Enables
the visibility of SMS/SCCM data CIs and connectivity/relationship
to the Remedy Helpdesk, Change, SLM, Asset, and Service Impact Management
Products via the BMC Remedy Atrium CMDB.
Enables an ITIL Best
Practice for Remedy Atrium CMDB 1.x or 2.x Configuration Management
process for CI and relationship CMDB population, change, audit and
view. Seamless can provide these best practice processes using our
ITIL Consulting Team.
Enables creation
of Remedy tickets based on SMS/SCCM
2007 Objects and relationships, for example linking an incident
to SCCM object, or listing the tickets open on a CMDB Configuration
Item (CI).
Enables individual
CI detection of SCCM/SMS managed object configuration changes and
subsequent automation of change handling and remediation.
Delivers
a highly reliable and fully ITIL compliant Configuration Management
Process which reduces maintenance and customized coding efforts
for integration of SCCM/SMS data with Remedy Atrium CMDB.
Leverages
the value between SMS/SCCM 2007 and Remedy ARS or ITSMv7 cohesively
for shorter time to diagnosis and time to resolution, and automation
of the ITIL Incident and Problem process, using Miscrosoft data loaded into
the CMDB.
INSTALLATION REQUIREMENTS (may be updated post
release date):
Microsoft Windows 2000, 2003
Microsoft Connector Framework V. 1 installed on Microsoft Configuration
Manager
Microsoft .NET Framework 1.1 for SCCM 2007
POSSIBLE CONFIGURATIONS:
Seamless Bridge for Microsoft System Center Configuration Manager/SMS
can run on its own server as long as there is network connectivity
to the BMC System (CMDB, or BMC Impact Manager and at least one
SCCM server in a SCCM configuration group. More commonly, the Seamless
Bridge for Microsoft System Center Operations Manager will run on
the SCCM server as long as there is network connectivity to BMC
Remedy System (CMDB or ITSM) or the BMC Service Impact Manager (SIM).
SCCM COMPLIANCE:
SCCM 2007 (There is a bridge for SMS please contact us for more
information)
BMC COMPLIANCE:
Either BMC Remedy Atrium CMDB (v1 or V2) and (ITSM v7 (Helpdesk,
Change, Asset, SLM) OR BMC Service Impact Manager (SIM) 3.5x
or higher with Atrium CMDB 1.x or 2.x, · BMC Event Manager
3.5.X or higher is an optional product when the integration is with
SIM/CMDB
If you are a manufacturer of data center automation tools or service
desks and would like to have a bridge built for your product, please
contact us.
This page is under construction. If you would like
further information, please contact us at: +1 973 326-8900 x2012
or reach us at
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