Seamless
Professional Services

Seamless provides evaluation, design and implementation services for technology and process redesigns or green-field solutions. Specializing in discovery and asset management, and their integration into IT Operations.

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Seamless is highly specialized and experienced with over 600,000 objects under management.

Our 5 step ITIL methodology reduces the service defects, decreases the cost of ownership, and improves the service quality. Our solution provides the best solution to support your IT improvement process, such as ITIL or 6S, or your IT initiatives.

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Seamless Link for Opsware/HP OMDB® to BMC Atrium CMDB®

Provides a Unified View of Asset Configuration and ITIL SM Operational Ticket Data

For users of Opsware/HP and BMC Remedy ITSM customers, Seamless offers the ability to integrate the specific object configuration data and object-to-object relationship information in the Opsware OMDB with the Remedy ITIL Helpdesk and Change tickets into a single view of configuration, change and incident information. Seamless' connector loads the data from the Opsware OMDB into the BMC Atrium CMDB, and then reconciles the data into the production Atrium CMDB dataset.

This Integration will reduce process design, CMDB population and design, technology deployment, integration labor and maintenance costs, and enable customer efficiency and improvement programs using ITIL aligned service programs. The Seamless Connector maps data from the OMDB into the existing Atrium CMDB data structures. Seamless's Consulting methodology applies ITIL best practice processes to the BMC Remedy ITSMv7, or BMC BEM/SIM and Opsware/HP SAS, NAS, PAS, OMDB and VAM tools to provide data center automation in a closed loop controlled and monitored solution.

Product can be purchased from Seamless or Opsware/HP directly. The product is currently GA, and commercial support is via Opsware/Hp or Seamless.

ITIL Use Cases Supported: Change, Change Automation, Asset, Incident, Problem, Service Impact, and InventoryManagement

Supported Platforms and Compatabilty Matrix: Seamless Link for Opsware OMDB to BMC Atrium CMDB will support the following Opsware, BMC and third-party software products:
· BMC Atrium CMDB version 1.1 or 2.0
· Opsware OMDB v1.0.1
· Microsoft Windows, Solaris, Linux
· Remedy AR System version 6.x or 7.x, with any Remedy Application Including the Atrium CMDB and licensed


Installation Requirement: Before installing Seamless Link for Opsware OMDB to BMC Atrium CMDB, the following pre-requisite software needs to be in place:

1. Opsware/HP OMDB 1.0.1
2. BMC ITSMv7 Atrium CMDB 1.1 or 2.x, or
3. BMC BEM/SIM 7.x with CMDB 1.x or CMDB 2.x
4. Java JRE 1.4 or up
5. Minimum - Memory requirement 1GB
6. Minimum - Disk space requirement 1GB

(Seamless typically loads the software onto the machine which is running the Atrium CMDB.)

Purchase or Price Quote: Please contact: Seamless Technologies at
or by telephone +1.973.326-8900 x2012, or order direclty from Opsware/HP.

FAQ & Data Sheet: Please email