Microsoft MOM / SCOM to BMC Event Manager Integration


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Integration of BMC^Ò Event Manager (BEM) with Microsoft Operations Manager (MOM2000 or MOM2005) or System Center Operations Manager (SCOM) 2007

Delivers Comprehensive Visibility and Management of IT Systems

NEW TOOLS FOR MANAGING IT ASSETS BASED ON BUSINESS PRIORITIES

The Integration of BMCEvent Manager to Microsoft's MOM/SCOM gives organizations unprecedented visibility and management of their IT infrastructure. BMC Event Manager allows organizations to manage IT services from a business perspective by providing detailed knowledge on how IT and business services align to meet a company’s overall goals and priorities.

With the integration, which began shipping Nov 1^st 2004, MOM events will populate BMC Event Manager, enabling joint BMC Software and Microsoft customers to understand how MOM/SCOM events affect the business, thereby allowing customers to move towards achieving BSM.

Microsoft customers who use both MOM/SCOM and BMC Event Manager can use this integration to enable MOM/SCOM event data to be viewed, managed and modeled by BMC Event Manager. The customer can then use one console for enterprise-wide management and Service Impact Management.

KEY FUNCTIONALITY OF THE BMC EVENT MANAGER INTEGRATION MODULE FOR MOM/SCOM

Translates MOM/SCOM alerts into interpretable BMC Event Manager events.
Integrates MOM/SCOM alerts into the Event Manager event space.
Filters alerts from MOM/SCOM to Event Manager by connector subscription.
Requires NO additional HW, SW or training.
Bi-directional data flow and event synchronization.
Closed event in one system closes in the other.
Automatic fail-over to other MOM/SCOM servers in the configuration group.
Guaranteed delivery of MOM/SCOM alerts to BEM with out-of-box configuration setting (Not SNMP based).
Forwards MOM/SCOM alerts to multiple BMC Event Managers simultaneously.
Maps all MOM/SCOM alert fields except alert history to BMC Event Manager event slots by default.
Supports customizable mapping between MOM/SCOM alert fields and BMC Event Manager event slots.
Reports communication loss with MOM/SCOM as a BMC Event Manager event and vice-versa.
Supports MOM/SCOM knowledge articles in BEM.
Supports ticket number updating for MOM/SCOM.
Supports Integration heartbeat monitoring.
Monitors Integration as a generic MOM/SCOM service.
MOM/SCOM/Cell fail-over/fail-back.

NEW FEATURES

Supports BMC Event Manager Version 7.0 & 7.1 and Microsoft System Center Operations Manager 2007
Configuration tasks are handled by the Installation script.
Out of box Management Pack can monitor the connector health and connection status.
Out of box cell-extension includes MOM/SCOM alert definition, heartbeat, rules. A self-generated script makes the configuration an easy task.
Supports BEM 7.1 HA features
Introduces a new map function which enables the connector to enrich the alerts with custom attributes

HOW SEAMLESS CAN HELP

Seamless Technologies has a proven specialty in custom integration, and has both BSM Certification from BMC, and certified ITIL foundation experts on staff. With over nine years of practical enterprise management experience, Seamless has hardened its processes and solution offerings in real world engagements to provide scalable, low maintenance, high value solutions. Also a leader in integrating disparate systems, Seamless has been at the forefront of integrating BMC's Service Impact Manager (Service Modeling) via BMC's Remedy Atirum CMDB and BMC's Event Manager with Microsoft’s MOM/SCOM and similiar domain manager solutions.

Seamless Technologies’ Professional Services group offers a wide variety of solutions for customers. Customizations which we use in our solutions, and which are available as a product from Seamless include:

· Event filtering

· Rule development for Service modeling

· Additional event sources integration

· Conversion from Tivoli TEC to BMC Event Manager

· Integration with BMC Patrol and BMC's BPM (BMC Performance Manager)

For more technical information, please contact Seamless Technologies at

How to get more information and order

To order, please send your interest by email to and enter "BMC Impact Integration to MOM" as the subject line, or fax to +1.973.326.8998 to the attention of "Sales Dept. "

INSTALLATION
Requirements	Microsoft Windows 2000 SP1 or higher OR Microsoft Windows 2000 server OR Microsoft Windows Server 2003 SP1 or higher Microsoft Connector Framework V. 1 installed on Microsoft Operations Manager Microsoft .NET Framework 1.1 for MOM or 2.0 for SCOM 2007
Possible Configurations	BMC Integration for Microsoft System Center Operations Manager can run on its own server as long as there is network connectivity to BMC Impact Manager and at least one SCOM server in a SCOM configuration group. BMC Integration for Microsoft System Center Operations Manager can run on the SCOM server as long as there is network connectivity to BMC Impact Manager.
MOM / SCOM Compliance	· MOM 2000 · MOM 2005 · SCOM 2007 ( + SP1) System Center Operations Manager 2007 compatible version was released on May 1st 2007.
BMC Impact Manager (BMC Event Manager) Compliance	BMC Impact Manager 3.5.X or higher BMC Event Manager 3.5.X or higher including BEM 7.1

Frequently asked questions

If I don't want to install the integration on the SCOM server, what is the guideline on where I should install the integration?
We suggest you install the integration in a computer in closer communication with SCOM than with BMC Impact Manger. The communication between the integration and SCOM is via SCOM SDK. In general the integration requires the same level of security of SCOM Console. The communication between the integration and BMC Impact Manager is via BMC IIDK. The BMC Impact Manager security setting only requires an encryption key, not login credential.

What versions and platforms of BMC Impact Manager does the integration support?
The integration supports version 5.x through version 7.x of BMC Impact Manager running on all platforms including Windows-based and non-Windows platforms.

Does the integration use the Windows registry?
The integration doesn't use the windows registry as configuration or as persistent storage. Configuration files are all text based. A Hash table is used for persistent storage.

If I change the configuration file, do I need to restart the integration?
Yes, you need to restart the integration after you change the configuration file. In this release, the configuration file is read only once when the integration started. But, after restarted, the integration is able to retrieve all new SCOM alerts since last retrieval.

What SCOM/Windows privileges does the install/run require? The customer is using locked down W2K servers and every required privilege has to be documented and approved.
The integration application can authenticate as the current user or as a different user with specified credentials. In either case, the account used for authentication must be included in an "Operations Manager Administrators" user role profile.
Who initiates a connection? Is it SCOM or BIM? This question is related to firewalls etc.
The integration initiates the connection. It pulls events out of SCOM and pushes them into BIM. It also listens for updated events from BIM and pushes them into SCOM.

What if connectivity is lost? Does SCOM and BIM buffer and resend when the connection gets established?
Between the integration and BIM, the events are buffered at the integration when the connection is lost and resent when the connection is restored. Between the integration and SCOM, when the connection is lost, the integration will try to connect to a fail-over SCOM. If there is no fail-over SCOM, the integration will pull all accumulated alerts out of SCOM when the connection is restored.