Seamless
Closed Loop Change and Configuration Management (CCM) Middleware
for Opsware
ITIL compliant change and configuration management processes dictate
that personel who use Opsware automation tools to make configuration
changes to the production assets should be submitting requests for
change, prior to work commencement.
Seamless provides an integration which allows Opsware policy failures
and resultant changes to be automatically submitted as a change
request, reviewed by the appropriate SMEs and then classified and
review for risk, approved and then once approved, executed. With
Seamless's tool, Opsware config changes become a change request
in teh CM process, and once approved are automatically executed.
KEY FUNCTIONALITY OF THE BMC IMPACT
INTEGRATION MODULE FOR OPSWARE
- Enable Opsware policy audit exceptions
to be viewed and managed through the Service Desk tickets, user
interface and reports
- Integrates Opsware change and audit
processes into the existing Service Desk
- Translates Opsware audit failures
into interpretable Service Desk change tickets
- Enables one console for consolidated
change request viewing (across Opsware and the SD)
- Requires NO additional HW, SW or
training
- Bi-directional data flow, state
and event synchronization with a flexible change process
- Connects directly to the customer's
existing Service Desk
- Secure, highly available and high
speed
- Commercially supported product
- Managed solution provides alerts
on communication loss
- Turnkey installation
| Requirements |
Microsoft
Windows 2000 SP1 OR
Microsoft Windows XP SP1 or higher OR
Microsoft Windows Server 2003
Microsoft Connector Framework V. 1 or V.2 installed on Microsoft
Operations Manager
Microsoft .NET Framework 1.1
Opsware SAS 5 & NAS
Service Desk: [ BMC Software Remedy ARS 5, 6, 7, Magic, Heat,
HP Service Desk, and Peregrine] |
| Possible Configurations |
1 - Opsware to Remedy Help Desk,
Change, Service Desk
2 - Opsware CMDB CI attribute and relationships inside of
a Service Desk ticket
3 - Opsware CMDB data into the Remedy Atrium CMDB
|
For more information, contact
Seamless Technologies at  or
+1.973.326-8900 x2012
|
