What We Offer
Seamless Technologies' Professional Services group offers a wide variety of services for customers.
- BMC Remedy ITSM suite implementations
- Integrations to BMC Remedy ARS or ITSM suite
- BMC Atrium CMDB strategy and implementations
- ITIL consulting
Seamless Service Support Connector Overview
We continue to invest in the strategy of building connectors which enable end-to-end process flows and save a tremendous amount of consulting time for our products. This results in a faster time to value. Our connectors allow the service desk user to see the configuration of the end users desktop or Windows server with just a single click. This dynamic synchronization in near real-time characterizes one of many capabilities of our service support connectors.
- Configurable ticket generation for every subscribed alert
- Overall event management simplified by capturing real-time events in Remedy
- Customizable field mappings
- Reliable carrier-grade integrations
- Proactive incident management
Microsoft System Center Operations Manager 2007 (OpsMgr 2007) to BMC Remedy ARS / BMC Service Desk
Delivers Automated Remedy Ticket Creation Based on OpsMgr 2007 Events
The Integration of Microsoft Systems Center Operations Manager 2007 to BMC Remedy ARS and Remedy Service Desk enables shortened time for resolution and to diagnose service impacting incidents, events, and problems.
The Integration of Microsoft Systems Center Operations Manager 2007 to BMC Remedy ARS and Remedy Service Desk enables shortened time for resolution and to diagnose service impacting incidents, events, and problems.
Key Functionality
- Configurable ticket generation for every subscribed alert.
- Simplifies overall event management by capturing real-time events in Remedy
- Synchronizes alert state between OpsMgr 2007 and Remedy
- Reliable Carrier-grade integration between OpsMgr 2007 and Remedy that supports Atrium CMDB 1.1 through CMDB 2.x customization and workflow initiation
- Customizable field mappings between OpsMgr 2007 and Remedy
- Provides Microsoft Management Pack to monitor the operational status of the Seamless product
Benefits
- Supports BMC Remedy ARS, Service desk, ITSM suite with no additional hardware or software training required
- Allows issues to be automatically created as rich tickets and routed to the appropriate support personnel responsible for incident & problem resolution
- Out of the box Service Management reports (Remedy, Dashboards, Analytics, BSM) are enhanced with data from OpsMgr 2007 events which also improve the problem process and provide operations transparency for better decision making, maintenance requests and reduction in time for resolution and repair.
Microsoft OpsMgr 2007 to BMC Remedy ARS/ SD Datasheet
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