What We Offer

Tech Data' Professional Services group offers a wide variety of solutions for customers.

- Event filtering

- Rule development for service modeling

- Custom knowledge module   development

- Process consulting

- Integration of event sources

Tech Data Event and Service Impact Connector Overview

Tech Data integrates multiple systems and application monitoring tools that generate high volumes of unfiltered, uncoordinated events to work from one view. This comprehensive visibility allows you to diagnose and resolve incidents before users report an incident to the service desk. Our connectors reduce repetitive event isolation and resolution tasks and integrate and escalate events to the service desk based on business importance. Some of the key benefits to our connectors are:

  • Bi-directional data flow and event synchronization
  • Comprehensive visibility for enterprise-wide event management and service impact management
  • Customizable event filtering and translation mapping
  • API based and mulithreaded technology to ensure optimum performance and handling of volume
  • OOB mapping, default reconciliation and under 1 day start to finish installation
Microsoft System Center Operations Manager (OpsMgr 2007 / 2012) to BMC Performance Manager (Patrol)
Delivers Comprehensive Visibility and Management of IT Systems
The Integration of BMC Performance Manager to Microsoft's System Center Operations Manager allows organizations to forward OpsMgr events through to BMC Performance Manager enabling joint BMC software and Microsoft customers to better manage and understand how OpsMgr events affect the business.

Key Functionality

  • Retrieves new and updated events from OpsMgr 2007 / 2012

  • Sends selected OpsMgr 2007 / 2012 events to the BMC Performance Manager Agent

  • Events can be viewed and managed by the BMC Performance Manger Console and/or BMC PEM

  • Receives updated events from the BMC Performance Manager Agent

  • Bi-directional integration that forwards updated events to/from OpsMgr

  • Integrates with BMC's PEM via BMC Performance Manager


  • Enables customer to gain additional value from existing investment in Microsoft and BMC products

  • Provides an enterprise grade, secure solution that is capable of high performance and is highly scalable

  • Supports Patrol Agent fail-over/fail-back and Heartbeat/Automatic retry

  • Simplifies hardware monitoring for heterogeneous server platforms and operating systems
Microsoft OpsMgr2007 / 2012 to BMC Performance Manager Datasheet