What We Offer

Seamless Technologies' Professional Services group offers a wide variety of solutions for customers.


- Event filtering

- Rule development for service modeling

- Custom knowledge module   development

- Process consulting

- Integration of event sources


Seamless Event and Service Impact Connector Overview

Seamless Technologies integrates multiple systems and application monitoring tools that generate high volumes of unfiltered, uncoordinated events to work from one view. This comprehensive visibility allows you to diagnose and resolve incidents before users report an incident to the service desk. Our connectors reduce repetitive event isolation and resolution tasks and integrate and escalate events to the service desk based on business importance. Some of the key benefits to our connectors are:

  • Bi-directional data flow and event synchronization
  • Comprehensive visibility for enterprise -wide event management and service impact management
  • Customizable event filter and translation mapping
  • API based and mulithreaded technology to ensure optimum performance and handling of volume
  • OOB mapping, default reconciliation and under 1 day start to finish installation
Event and Service Impact Connector List
Microsoft Operations Manager (MOM2000 or MOM2005) to BMC Event Manager (BEM)

Microsoft Operations Manager (MOM) to BMC Performance Manager (Patrol)

Microsoft System Center Operations Manager 2007(OpsMgr 2007) to BMC Performance Manager (Patrol)

TL1 Devices to BMC Event Manager (BEM)

More Seamless Products
Microsoft System Center Operations Manager 2007 (OpsMgr 2007) to BMC Event Manager (BEM)
Delivers Comprehensive Visibility and Management of IT Systems
Microsoft customers who use both OpsMgr and BMC Event Manger can use this integration to enable OpsMgr event data to be viewed, managed and modeled by BMC Event Manager and BMC Service Impact Manager.

Key Functionality


  • Guaranteed delivery (not SNMP based) and translation of OpsMgr alerts into interpretable BMC Event Manager events

  • Filters alerts from OpsMgr to Event Manager by connector subscription

  • Bi-directional data flow and event synchronization

  • Supports BEM HA features and automatic fail-over to other OpsMgr servers in the configuration group

  • Supports customizable mapping between OpsMgr alert fields and BMC Event Manager event slots

  • Enriches OpsMgr alerts/events with custom attributes (Ticket #'s, knowledge data, etc.)

  • Supports clustered OpsMgr installations

Benefits


  • Simplifies hardware monitoring for heterogeneous server platforms and operating systems

  • Enables joint BMC Software and Microsoft customers to understand how OpsMgr events affect the business, thereby allowing customers to move towards achieving BSM

  • Enables OpsMgr alert data to be viewed, managed and modeled by
    BMC Event & Service Impact Manager allowing the customer to use one console for enterprise-wide Event Management and Service Impact Management

  • Enables customer to gain additional value from existing investment in Microsoft and BMC products
Microsoft OpsMgr 2007 to BEM Datasheet
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