Benefits Delivered

Seamless Technologies Pre-configured and Automated Data and Event Integrations

Data and event level integration in 2-4 hours versus 2-6 months of consulting using other approaches
Seamless Technologies has developed a series of Business Service Management accelerators as connectors targeted at helping to automate integration requirements at different levels of integration. These include event-based, data-based service impact connectors, as well as workflow/trouble ticket integration for ITIL service support automation.

The connectors are designed to accelerate new or existing deployments and reduce time to value of costly vendor products.This approach insulates IT adopters from having to become de facto "domain experts" in knowing what to do with data fields in order to map to their specific priorities for CMDB population and event correlation.


We shift the focus from how do I map, load and maintain the CMDB to what's the business use of end-to-end CMDB/CMS configuration automation data and Business Service Management based on automatically maintained live data. Our approach to dependency mapping is different in that we build relationship maps in the CMDB based on your existing investments in tools, people and processes which can be complementary to dynamic discovery tools, or standalone, depending on your maturity and needs.

Beta Opportunities

This product is currently in beta testing, interested parties may join the beta plan by contacting Seamless Technologies

 

This beta is only offeredto current users of the BMC Remedy system, other service desks will be supported is subsequent releases.

 

Seamless Technologies' Automated Configuration Management Solution for Microsoft and BMC Remedy

Deploy Microsoft products automatically via Microsoft System Center Configuration Manager and based on an approved ticket from BMC Remedy
Seamless Software Deployment Adapter for MIcrosoft and BMC Remedy offers an automated and streamlined process for a user's request for a software product to be automatically deployed to a Windows machine managed by System Center Configuration Manager (Configuration Manager).

 

The user's request is routed by the workflow of the Service Desk for approvals, and automatically checked for a match to a golden configuration profile using the CMDB based definitive software library (DSL). Inventory for an available license in the license pool is checked , then the license key is passed to the Configuration Manager system and the software commands the Configuration Manager system to add the application to the user's environment, updates the inventory, and CMDB within the Service desk/CMDB, and closes the ticket.

 

Customers enjoy a seamless license and software asset management process which is ITIL/MOF compliant and reduces many manual steps to a single "one-click" by the user. The automation module improves the configuration management and asset tracking processes by digitizing the software deployment steps for Windows support. Users see an improvement in the time it takes for operations to add the software and operations management gets a scalable way to offer an IT service to their customers without manual efforts.

 


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