Cloud Meets the Service Desk
In the past year, Seamless helped customers build public and private Cloud solutions, all of which offer self-service portals based on full user entitlement models.
Seamless provides solutions based on service desk service request management (portals) driven by service catalogs, CMDBs/CMS and workflow engines to enable a consistent and fully integrated rich service management of a customer's infrastructure and applications.
Got Cloud?
Clouds are computing resources and required infrastructure (storage, VPNs, networks, printers, etc.) from a service provider (public cloud) or as an internal resource (private cloud) to a company.
Seamless Technologies virtualized computing platform delivers exceptional scalability, flexibility, and manageability for customers looking to automate application support, hosting, virtualized server provisioning, patching and auditing as part of a self-service initiative for service management.
Early portal solutions were not ITIL compliant, and for the most part did not use a service catalog, workflow engine or CMDB. They were also largely hard-coded and 100% proprietary. Seamless offers the next generation in Cloud computing, which results in a fully automated, scalable, and efficient solution.
Seamless Solutions for Cloud Challenges
Cloud computing is much more than building a Web page where end users
can self-provision a VM. There are numerous details companies need to take
into consideration, and this is where Seamless can help transform a Cloud
offering into a fully automated, scalable, and efficient solution.
How to determine Cloud capacity
Seamless offers connectors that dynamically collect infrastructure data and feed it into the CMDB. This real-time connectivity allows companies to know at all times what is available for provisioning. |
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How to create, control, and update entitlement Seamless can help companies create entitlement models in a CMDB that control what customers can self-service provision, as well as, how much Cloud resources each customer is allowed to use/purchase. |
How to offer self-service provisioning Seamless has extensive knowledge of CMDBs and Service Catalogs where companies can list all the Cloud packages that customers can request. This allows companies to quickly add, remove, and update Cloud offerings. |
How to provision Cloud resources Seamless has over 10 years experience automating OS deployments, as well as the required network, security, and storage components to support a virtual machine. |
How to audit Cloud usage Seamless solutions leverage Change Management and CMDB solutions that track customers and all the Cloud resources allocated to each customer. This can include approval options as well as auditing options to track all changes made. |
Full Featured Cloud Computing Solution
Seamless leverages over 10 years of service management solutions and automated service provisioning experience to provide customers with complete business centric solutions for the construction of Cloud computing environments.
Seamless Technologies has extensive knowledge of the tools that enable a complete end-to-end Cloud solution, including portal creation, CMDB integration, workflow orchestration, and automated network, storage, compute, and security provisioning.
Seamless complete end-to-end cloud capabilities include:
- Self service provisioning with service catalog and ITIL compliant change process
- Server, network, security, storage provisioning
- Commercial off-the-shelf CMDB integration / configuration visualization
- Inventory, scheduling, resource management