What We Offer

Seamless Technologies' Professional Services group offers a wide variety of solutions for customers.


- Event filtering

- Rule development for service modeling

- Custom knowledge module   development

- Process consulting

- Integration of event sources


Seamless Event and Service Impact Connector Overview

Seamless Technologies integrates multiple systems and application monitoring tools that generate high volumes of unfiltered, uncoordinated events to work from one view. This comprehensive visibility allows you to diagnose and resolve incidents before users report an incident to the service desk. Our connectors reduce repetitive event isolation and resolution tasks and integrate and escalate events to the service desk based on business importance. Some of the key benefits to our connectors are:

  • Bi-directional data flow and event synchronization
  • Comprehensive visibility for enterprise -wide event management and service impact management
  • Customizable event filter and translation mapping
  • API based and mulithreaded technology to ensure optimum performance and handling of volume
  • OOB mapping, default reconciliation and under 1 day start to finish installation
Event and Service Impact Connector List
Microsoft Operations Manager (MOM2000 or MOM2005) to BMC Event Manager (BEM)

Microsoft Operations Manager (MOM) to BMC Performance Manager (Patrol)

Microsoft System Center Operations Manager 2007(OpsMgr 2007) to BMC Performance Manager (Patrol)

Microsoft System Center Operations Manager 2007(OpsMgr 2007) to BMC Event Manager (BEM)

TL1 Devices to BMC Event Manager (BEM)

More Products
BMC ProactiveNet Performance Management (BEM) to HP Service Manager (HP SM)
Enables multiple systems and application monitoring tools that generate high volumes of event data to integrate events into a single Proactive Operations platform.
Through this integration, alerts from BMC ProactiveNet Performance Management are automatically generated as tickets in HP Service Manager enabling joint BMC Software and HP customers to better manage and understand how BMC ProactiveNet Performance Management events affect the business. The integration translates the alert into an interpretable HP Service Manager entry and then creates a ticket in the Service Manager database.

Key Functionality


  • Filter alerts in BMC ProactiveNet Performance Management allowing only alerts of interest to be forwarded to HP Service Manager

  • Configure mappings between BMC ProactiveNet Performance Management and HP Service Manager Incident forms for selected fields

  • Automatically create and route rich help-desk tickets to the appropriate support person responsible for incident and problem resolution

  • Use HP Service Manager as a the ticketing system to view and manage all of the necessary alerts being reported from BMC ProactiveNet Management

Benefits


  • Bi-directional data flow and event synchronization

  • API based and multithreaded technology ensures optimum performance and handling of volume

  • Consolidated hardware monitoring for heterogeneous

  • Enables customer to gain additional value from existing investment in Microsoft and BMC products