Seamless
Professional Services

Seamless provides evaluation, design and implementation services for technology and process redesigns or green-field solutions. Specializing in discovery and asset management, and their integration into IT Operations.

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Seamless is highly specialized and experienced with over 600,000 objects under management.

Our 5 step ITIL methodology reduces the service defects, decreases the cost of ownership, and improves the service quality. Our solution provides the best solution to support your IT improvement process, such as ITIL or 6S, or your IT initiatives.

Just Updated
MOM to BMC Impact Manager Integration for MS MOM 2007/SCOM 2007

Patrol for MySQL KM

Universal Database Integration to BMC® Atrium™ CMDB

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Microsoft SCCM 2007 integration to BMC Atrium CMDB Automatically Loads and Translates Configuration Manager Data into BMC Atrium CMDB to Streamline Critical Data Center Procedures

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Seamless is a full life cycle business solution provider: We deliver service improvements and alignment of IT, to the business. Seamless effectively aligns business needs and objectives with IT using our 10 plus years of accumulated best practice IT management methodologies. Our work spans the business, strategic, and process analysis, process alignment, services, and maintenance and support process, using ITIL, DCA, BSM and 6 Sigma as our reference points.

IT Management Strategy Alignment using Business Service Management (BSM): Service management and IT management solutions using best practices for standards, organizational alignment, standardized processes, technology and strategy to meet priortized business goals. .

Results Delivered:

IT Effectiveness; Improved allocation of resources to business strategy, not maintenance, to achieve IT project completion ontime and at budget
Process improvement and unification
World class, 24x7 support, and outtasked operational management
Improved business visibility and process transparency for change
highly leveraged productive labor
Increased productivity & maintenance labor reduction - above industry measures
Mindset Shifts: Productized services, as a strategic guide to IT, culture of change
Strategic roadmap for IT management - maintenance cost arbitrage
Solutions based, fixed price delivery with low change order probability

Seamless ITIL Middleware(tm) - ITIL Use Cases as Connectors

Seamless' connectors significanly reduce the cost of BMC, Microsoft System Center and HP Opsware based projects. Our solutions enable ITIL service support processes via datacenter quality products which integrate 3rd party products from Microsoft, HP BSA (Opsware), and MySQL AB into BMC's Remedy, Remedy Atrium CMDB, ESM (BEM/SIM/Patrol/BPM) product family. Our solutions support Software License Management using DSL and CMDBs inside of Service Desks. Our solutions are backed by 24x7 support and provide excellent quality.

Seamless also develops business solutions for other software manufacturers providing a full lifecycle approach from market interconnection needs, collateral, development through maintenance and support.

ITIL Best Practice Based Operations Management:

‡ Service Desks - Process using BMC Remedy technology for highly automated change, incident, problem, and asset management and integrated real-time service/business intelligence solutions to increase service reliability and decrease costs of support, IT management and asset change automated provisioning.

1 - IT as a Service - Alignment to ITIL and Seamless' best practices for data center automation of monitoring, configuration. asset, and change management processes combined with one-tocuh compliance reporting via policy managementand increases availability of IT services and is coordinated across a Service Desk CMDB, service catalog, and self-service portal for process control based change authorization and automation leveraging existing or new tools. Our goal is alignment and efficiency of the customer's IT operation.

2 - Service desk CMDB configuration and ITIL process coordination and integration - customers typically begin with our automated CMDB confguration and DSL construction solution, and use the change process to support data center consolidation, automation, remdedation, and change risk management use cases. Our approach reduces Configuration Management DB maintenance process steps, and increase accuracy dramatically - this typically saves 6 months of calendar time and 1.5 worker years of effort and cost.

Service/Infrastructure Management - Proactive end-to-end performance and fault management of complex ultra high availability revenue generating IT services for the worlds largest healthcare, financial services, healthcare, government entities and energy companies.

ITIL aligned; Best Practice Infrastructure Management - modernization of instrumentation of applications and end-to-end service management with realtime awareness of performance, fault and correlated business activity.

Seamless' Digitally Managed End-to-End Service™ Real-time Service Management Solution - A fully integrated OPEN solution to IT Service Management - combining Seamless' methodology, Seamless software with off the shelf software. From the point at which a user accesses the business application service, to the point the user signs off, every IT element is managed for fault, performance and accounting data in real-time, within a consistent process, and relative value to the business. Each incident is correlated over a service model, impact model, escalated to e-support, ticketing and knowledge management to ensure a closed loop process for remediation. This Technology is managed by a highly automated process of continuous improvement, where defects are reduced, changes are controlled, assets are managed, operational intelligence is systematized, and silos-based processes and technology, are able to be eliminated.

 

Contact Seamless to add value immediately to your IT Operations project?

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Microsoft SCOM 2007 integration to BMC Remedy Accelerates Problem Resolution
and Reduces Service Availability Interruptions

Click here to view press release

EVENTS: Microsoft MOM/SCOM to BMC Event Manager (BEM) Integration Translates SCOM alerts into interpretable BMC Event Manager events; then forwards to BMC Event Manager's Event repository

Seamless MySQL KM for PATROL
Our Knowledge Module for the popular open source Linux MySQL database is now shipping. It works on any OS which both Patrol and MySQL run on, such as Windows, Solaris, AIX, HP-UX, and Linux environments.
More MySQL KM Info

MySQL Press Release "MySQL Momentum Continues with Mounting Third-Party Support from Leading Software, Hardware Vendors"

e-mail us today for more information!

BSM/ITIL Improvement Programs

BMC Service Desks (Remedy and SDE)

Opsware Data Center Automation