Seamless is a full life cycle business solution provider: We deliver service improvements and alignment of IT, to the business. Seamless effectively aligns business needs and objectives with IT using our 10 plus years of accumulated best practice IT management methodologies. Our work spans the business, strategic, and process analysis, process alignment, services, and maintenance and support process, using ITIL, DCA, BSM and 6 Sigma as our reference points.

IT Management Strategy Alignment using Business Service Management (BSM): Service management and IT management solutions using best practices for standards, organizational alignment, standardized processes, technology and strategy to meet priortized business goals. .

Results Delivered:

‡ IT Effectiveness; Improved allocation of resources to business strategy, not maintenance, to achieve IT project completion ontime and at budget
‡ Process improvement and unification
‡ World class, 24x7 support, and outtasked operational management
‡ Improved business visibility and process transparency for change
‡ highly leveraged productive labor
‡ Increased productivity & maintenance labor reduction - above industry measures
‡ Mindset Shifts: Productized services, as a strategic guide to IT, culture of change
‡ Strategic roadmap for IT management - maintenance cost arbitrage
‡ Solutions based, fixed price delivery with low change order probability

Seamless ITIL Middleware(tm) - ITIL Use Cases as Connectors

Seamless' connectors significanly reduce the cost of BMC, Microsoft System Center and HP Opsware based projects. Our solutions enable ITIL service support processes via datacenter quality products which integrate 3rd party products from Microsoft, HP BSA (Opsware), and MySQL AB into BMC's Remedy, Remedy Atrium CMDB, ESM (BEM/SIM/Patrol/BPM) product family. Our solutions support Software License Management using DSL and CMDBs inside of Service Desks. Our solutions are backed by 24x7 support and provide excellent quality.

Seamless also develops business solutions for other software manufacturers providing a full lifecycle approach from market interconnection needs, collateral, development through maintenance and support.

ITIL Best Practice Based Operations Management:

‡ Service Desks - Process using BMC Remedy technology for highly automated change, incident, problem, and asset management and integrated real-time service/business intelligence solutions to increase service reliability and decrease costs of support, IT management and asset change automated provisioning.

1 - IT as a Service - Alignment to ITIL and Seamless' best practices for data center automation of monitoring, configuration. asset, and change management processes combined with one-tocuh compliance reporting via policy managementand increases availability of IT services and is coordinated across a Service Desk CMDB, service catalog, and self-service portal for process control based change authorization and automation leveraging existing or new tools. Our goal is alignment and efficiency of the customer's IT operation.

2 - Service desk CMDB configuration and ITIL process coordination and integration - customers typically begin with our automated CMDB confguration and DSL construction solution, and use the change process to support data center consolidation, automation, remdedation, and change risk management use cases. Our approach reduces Configuration Management DB maintenance process steps, and increase accuracy dramatically - this typically saves 6 months of calendar time and 1.5 worker years of effort and cost.

‡ Service/Infrastructure Management - Proactive end-to-end performance and fault management of complex ultra high availability revenue generating IT services for the worlds largest healthcare, financial services, healthcare, government entities and energy companies.

ITIL aligned; Best Practice Infrastructure Management - modernization of instrumentation of applications and end-to-end service management with realtime awareness of performance, fault and correlated business activity.